Evaluation and Legal Compliance Framework Design of Public Safety Public Opinion Incident Response System Based on Hierarchical Analysis Approach

With the development of the Internet, public safety public opinion events have gradually become an important part of social public opinion and an important content of government response. In order to establish a standard system for evaluating the response effectiveness of the public safety public opinion incident response system, this paper, in accordance with the current status of the government’s public safety public opinion incident response system and the literature, selects four indicators, namely, serviceability, dynamics, timeliness and legitimacy, as the criterion layer of the evaluation system. Hierarchical analysis method and TOPSIS method are used to evaluate the public security public opinion incident response system. Finally, in order to verify the reasonableness of the AHP-TOPSIS method for evaluating the response effect of the public security public opinion event response system to public opinion events, 80 cases were selected, which were clustered and analyzed and the proximity scores between the samples and the positive ideal solutions were calculated, and the clustered samples were ranked to obtain the response effect ratings of the system to different events. The analysis of the data shows that timeliness has the most significant effect on the evaluation of the public security public opinion event response system, and the public security public opinion event response system responds best to government-led policy-oriented major public opinion events. The legal compliance framework can be constructed from three aspects: improving the existing laws and regulations on public security public opinion events, strictly enforcing the existing laws and regulations, and carrying out in-depth legal publicity, so as to lay the foundation for the implementation of the legal review work.